Extranet

Legal

Privacy Policy

Last Updated: 3 June 2026

  1. Introduction

Extranet Infotech ("Extranet", "we", "our", or "us") values your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose, and protect information when you use our website, broadband services, customer portal, and related services.

By using our services, you agree to the practices described in this Privacy Policy.

  1. Information We Collect

We may collect the following types of information:

Personal Information

  • Full name
  • Mobile number
  • Email address
  • Residential or business address
  • Government-issued identification where required
  • Billing and payment information

Service Information

  • Installation address
  • Service plan details
  • Account information
  • Customer support communications

Technical Information

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Website usage data
  • Network diagnostics and performance information
  1. How We Use Your Information

We use collected information to:

  • Provide broadband and internet services
  • Process service requests and installations
  • Manage customer accounts
  • Process payments and billing
  • Provide customer support
  • Improve service quality and network performance
  • Communicate service updates and notifications
  • Comply with legal and regulatory obligations
  • Detect and prevent fraud or misuse
  1. Payment Information

Online payments may be processed through authorized third-party payment gateways and banking partners.

Extranet does not store complete debit card, credit card, net banking, or UPI credentials on its systems.

Payment information is handled by certified payment processors in accordance with applicable security standards.

  1. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Improve website functionality
  • Remember user preferences
  • Analyze website traffic
  • Enhance user experience
  • Maintain secure sessions

Users may manage cookie preferences through their browser settings.

  1. Information Sharing

We do not sell customer personal information.

Information may be shared with:

  • Payment processing partners
  • Installation and field service teams
  • Customer support providers
  • Government or regulatory authorities when legally required
  • Service providers assisting with business operations

All third parties are expected to maintain appropriate security and confidentiality standards.

  1. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect customer information against:

  • Unauthorized access
  • Loss or theft
  • Misuse
  • Disclosure
  • Alteration
  • Destruction

While we strive to protect information, no method of transmission or storage can be guaranteed as completely secure.

  1. Data Retention

Customer information is retained for as long as necessary to:

  • Provide services
  • Maintain customer accounts
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

Information may be retained beyond service termination when required by law or regulatory authorities.

  1. Customer Rights

Customers may request:

  • Access to personal information
  • Correction of inaccurate information
  • Updates to account details
  • Clarification regarding data processing practices

Requests may be submitted through our support channels.

  1. Third-Party Links

Our website may contain links to third-party websites or services.

Extranet is not responsible for the privacy practices, content, or policies of external websites.

Users should review the privacy policies of any third-party services they access.

  1. Children's Privacy

Our services are not intended for children under the age of 18 without parental or guardian authorization.

We do not knowingly collect personal information from minors without appropriate consent.

  1. Changes to this Privacy Policy

Extranet may update this Privacy Policy periodically to reflect changes in business practices, legal requirements, or service offerings.

Updated versions will be published on our website and become effective upon posting.

  1. Contact Information

For questions, requests, or concerns regarding this Privacy Policy, please contact:

Extranet Infotech

Email: help.extranet@gmail.com

Phone: +91 9540901195

Website: https://extranetindia.com

By using Extranet services, you acknowledge that you have read and understood this Privacy Policy.