Extranet

Legal

Terms of Service

Last Updated: 3 June 2026

  1. Introduction

Welcome to Extranet Infotech ("Extranet", "Company", "we", "our", or "us").

These Terms of Service govern your access to and use of our broadband internet, fiber connectivity, networking solutions, customer portal, website, and related services. By subscribing to or using our services, you agree to be bound by these Terms.

If you do not agree with these Terms, you should not use our services.

  1. Eligibility

To subscribe to our services, you must:

  • Be at least 18 years of age; or
  • Have authorization from a parent, guardian, or business entity.
  • Provide accurate personal and billing information.
  • Reside or operate within an area where Extranet services are available.
  1. Service Availability

Service availability depends on network coverage, infrastructure capacity, technical feasibility, and regulatory approvals.

Extranet reserves the right to:

  • Refuse installation where service delivery is not technically feasible.
  • Modify coverage areas.
  • Upgrade, maintain, or replace network infrastructure.

While we strive for maximum uptime, uninterrupted service cannot be guaranteed.

  1. Installation and Activation

Installation timelines may vary based on location, infrastructure availability, permissions, and technical requirements.

Customers must:

  • Provide access to the installation location.
  • Ensure the premises are suitable for equipment installation.
  • Cooperate with technicians during setup and maintenance.

Service activation is completed only after successful installation and verification.

  1. Customer Responsibilities

Customers agree to:

  • Use the service lawfully.
  • Maintain the security of their account and network devices.
  • Keep contact information updated.
  • Report service issues promptly.
  • Protect supplied equipment from misuse, damage, or theft.

Customers are responsible for all activity occurring through their connection.

  1. Billing and Payments

Customers agree to pay all applicable charges including:

  • Monthly subscription fees
  • Installation charges
  • Taxes and government levies
  • Equipment charges (if applicable)
  • Additional service fees

Invoices must be paid on or before the due date.

Failure to make timely payments may result in:

  • Late payment penalties
  • Temporary suspension
  • Permanent disconnection
  1. Fair Usage and Acceptable Conduct

Customers must not:

  • Use the service for illegal activities.
  • Distribute malware, viruses, or harmful software.
  • Attempt unauthorized access to networks or systems.
  • Conduct activities that negatively impact network performance.
  • Use the service for spam, phishing, fraud, or cybercrime.

Extranet reserves the right to suspend or terminate services for violations of these rules.

  1. Network Management

To maintain network quality and reliability, Extranet may:

  • Perform maintenance activities.
  • Apply traffic management practices.
  • Upgrade infrastructure.
  • Temporarily restrict services during emergencies or technical incidents.

Reasonable efforts will be made to provide advance notice whenever possible.

  1. Equipment

Equipment supplied by Extranet remains the property of the Company unless explicitly sold to the customer.

Customers must:

  • Keep equipment in good condition.
  • Not tamper with supplied devices.
  • Return rented equipment upon service termination if required.

Charges may apply for lost, damaged, or unreturned equipment.

  1. Suspension and Termination

Extranet may suspend or terminate services if:

  • Payment obligations are not fulfilled.
  • These Terms are violated.
  • Fraudulent or unlawful activities are detected.
  • Required by law, regulation, or government authority.

Service may be restored once the issue is resolved and applicable charges are paid.

  1. Limitation of Liability

To the maximum extent permitted by law:

Extranet shall not be liable for:

  • Indirect damages
  • Loss of profits
  • Business interruption
  • Data loss
  • Consequential damages
  • Third-party service failures

Our total liability shall not exceed the amount paid by the customer for the affected service during the preceding three months.

  1. Intellectual Property

All website content, trademarks, logos, branding materials, software, and documentation remain the property of Extranet Infotech or its licensors.

No content may be copied, reproduced, distributed, or modified without prior written permission.

  1. Privacy

Customer information is collected and processed in accordance with our Privacy Policy.

By using our services, you consent to the collection and use of information as described in the Privacy Policy.

  1. Changes to Services and Terms

Extranet may update:

  • Service offerings
  • Pricing structures
  • Features
  • Policies
  • These Terms of Service

Updated terms become effective upon publication on our website.

Continued use of services constitutes acceptance of such changes.

  1. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts having authority over the Company's registered business location.

  1. Contact Information

For questions regarding these Terms of Service, please contact:

Extranet Infotech Email: help.extranet@gmail.com Phone: +91 9540901195

By using Extranet services, you acknowledge that you have read, understood, and agreed to these Terms of Service.