Refund Policy

1. Introduction

This Refund Policy explains the conditions under which refunds may be issued for services provided by Extranet Infotech ("Extranet", "we", "our", or "us").

By subscribing to our services, you agree to this Refund Policy.

2. Installation Charges

Installation charges cover:

• Site survey (if applicable)
• Technician visits
• Fiber or cable deployment
• Equipment setup
• Service activation activities

Installation charges are generally non-refundable once installation work has commenced.

If Extranet is unable to provide service due to technical limitations identified before installation begins, any advance installation payment may be refunded after review.

3. Monthly Subscription Charges

Monthly broadband subscription charges are payable in advance.

Once a billing cycle has started and service has been activated, subscription fees for that billing cycle are generally non-refundable.

Customers are encouraged to review plan details carefully before purchasing or renewing a service plan.

4. Service Activation Failure

If Extranet is unable to activate service due to reasons solely attributable to Extranet, customers may be eligible for:

• A full refund of activation-related charges; or
• An alternative service arrangement, where available.

Refund eligibility will be determined after technical verification.

5. Duplicate Payments

If a customer is charged more than once for the same transaction due to a payment processing error, Extranet will verify the transaction and process a refund for the duplicate amount.

Customers should report duplicate payments promptly with transaction details.

6. Service Unavailability

Temporary service interruptions caused by:

• Scheduled maintenance
• Network upgrades
• Power outages
• Natural disasters
• Third-party infrastructure failures
• Government restrictions

do not automatically qualify for refunds.

Where appropriate, Extranet may provide service credits or other remedies at its discretion.

7. Non-Refundable Charges

The following are generally non-refundable:

• Consumed subscription periods
• Installation charges after work has commenced
• Activation charges after successful activation
• Taxes and statutory charges already remitted
• Third-party service fees
• Administrative or processing fees, where applicable

8. Cancellation and Refund Eligibility

Customers who cancel service may be eligible for refunds only where:

• Required by applicable law;
• Specifically stated in their service agreement; or
• Approved by Extranet after review of the circumstances.

Refund requests are evaluated individually and subject to verification.

9. Refund Request Process

To request a refund, customers must provide:

• Registered customer name
• Account number (if available)
• Registered mobile number
• Payment receipt or transaction reference
• Reason for refund request

Requests may be submitted through our customer support channels.

10. Refund Processing Time

Approved refunds are generally processed within:

• 7 business days for internal review
• An additional 5–10 business days depending on banking and payment gateway processing timelines

Actual credit timelines may vary depending on the customer's bank or payment provider.

11. Right to Review Requests

Extranet reserves the right to:

• Verify customer information
• Investigate refund claims
• Request supporting documentation
• Approve or reject refund requests based on applicable policies and service records

12. Changes to this Policy

Extranet may update this Refund Policy from time to time.

Any changes will be published on our website and become effective immediately upon publication unless otherwise stated.

13. Contact Information

For refund-related inquiries, please contact:

Extranet Infotech

Email: help.extranet@gmail.com

Phone: +91 9540901195

Website: https://extranetindia.com

By purchasing or using Extranet services, you acknowledge that you have read and understood this Refund Policy.